At Shirtora, our goal is to offer you a seamless shopping experience. We recognize, though, that occasionally a product may not fully meet your needs. To reassure you while shopping on Shirtora.com, we’ve implemented an easy and clear return and refund policy. This policy guarantees that you can return products or get a refund effortlessly when required.
Return Guidelines
You may return items up to 15 days after receiving your order. For a return to be considered, the following conditions must be met:
- Product Condition: The item must be unopened, in its original state, and all tags must be intact.
- Original Packaging: Returns must include the original packaging, along with any accessories or documents, if relevant.
- Proof of Purchase: A receipt or proof of purchase must accompany your return request.
- Exclusions: Products bought during final sale promotions or those labeled as non-returnable cannot be returned.
How to Return
- Contact Us: Please contact us at [email protected] or via the phone number on our website to initiate a return. We will guide you through the steps to follow.
- Ship the Item: After your return request is confirmed, please send the product to the appropriate address:
- Vietnam: 958/63/7 Lac Long Quan, Ward 8, Tan Binh District, Ho Chi Minh City, Vietnam, 70000
- U.S.: 500 S 10th St, Mt Vernon, IL 62864, United States Note that return shipping costs are your responsibility.
Refunds
Upon receipt and inspection of the returned item, we will issue a refund to your original payment method within 3–4 business days. The actual time for the refund to reflect in your account may vary by bank or payment service.
Items Not Eligible for Return
We cannot accept returns of products that are opened, customer-damaged, or not in their original condition.
Need Help?
For any questions or assistance, feel free to reach out to us at [email protected] or via the contact information on Shirtora.com.
Thank you for your cooperation, and we’re committed to ensuring your satisfaction with every purchase.