At Shirtora, we are dedicated to offering you an outstanding shopping experience. We understand that sometimes a product may not meet your expectations. To ensure your confidence while shopping at Shirtora.com, we have developed a clear and straightforward return and refund policy. This makes it simple for you to return products or request a refund whenever necessary.

Return Eligibility

We accept returns within 15 days from the date you receive your order. To qualify for a return, the following conditions must be met:

  • Product Condition: The item must be unused, in its original state, and have all tags attached.
  • Original Packaging: The item must be returned with its original packaging, including any accessories or documents, if applicable.
  • Proof of Purchase: A valid receipt or proof of purchase is required to initiate the return process.
  • Exclusions: Products purchased during clearance sales or labeled as non-returnable cannot be returned.

How to Initiate a Return

  • Contact Us: Email us at [email protected] to inform us of your intention to return an item. Our team will provide instructions on how to proceed.
  • Send the Item: Once your return request is approved, ship the product to one of the following addresses:
  • Vietnam Return Address: 958/63/7 Lac Long Quan, Ward 8, Tan Binh, Ho Chi Minh 70000, Vietnam
  • U.S. Return Address: 3250 Lacey Rd #160, Downers Grove, IL 60515, United States
  • Please note that customers are responsible for the return shipping costs.

Refund Process

Once the returned item is received and inspected, we will process your refund within 3–4 business days. Refunds will be issued to your original payment method. However, the time it takes for the funds to appear in your account may vary depending on your bank or payment provider.

Non-Returnable Items

Returns will not be accepted for items that:

  • Have been used or show signs of wear.
  • Have been damaged due to improper handling by the customer.
  • Are not in their original packaging or condition.

Get in Touch

For any questions or assistance, feel free to contact us at [email protected]. Our team is here to help and ensure your satisfaction with your shopping experience.

We greatly appreciate your understanding and look forward to serving you again!